Special Assistance

flight attendant with the spirit of air tahiti nui

Air Tahiti Nui is an airline that is attentive and sensitive to the well-being of its passengers. Thus, we offer you a special assistance service according to your needs in order to accompany you serenely and comfortably throughout your trip.

Here is some information and advice to prepare your trip:

Up to your sixth (6th) month of pregnancy, you do not need medical approval to travel on Air Tahiti Nui. However, we recommend that you seek the advice of your doctor before your trip.

From the 30th to 35th week of pregnancy, a medical certificate issued within 7 days before the travel date is mandatory.

Beyond the 35th week of pregnancy, a pregnant woman cannot be accepted on board.

Here is some information and advice to help you prepare for a comfortable journey.

In Poerava Business class:
The width of our seats between the two armrests is 53 cm and the maximum length of our seat belts is 88 cm. This corresponds to a maximum waist circumference of approximately 141 cm. We remind you that the three-point configuration of our seat belts in Business class does not allow a belt extension.

In Moana Premium class:
The width of our seats between the two armrests is 50 cm and the maximum length of our seat belts is 111 cm. This corresponds to a maximum waist circumference of approximately 147 cm. A belt extension (61 cm long) can be provided by the cabin crew if necessary.

In Moana Economy class:
The width of our seats between the two armrests is 44 cm and the maximum length of our seat belts is 103 cm. This corresponds to a maximum waist circumference of approximately 147 cm. A belt extension (61 cm long) can be provided by the cabin crew if necessary.

If the dimensions of our seats do not allow you to travel comfortably and safely, we recommend that you reserve a second seat next to yours to ensure this.

If the flight is full and you have not reserved a second seat, you could be refused travel on security grounds if you cannot fit into one seat.
However, if there is one seat left on board on the day of your flight, Air Tahiti Nui will assign you a seat adjacent to yours free of charge.

Booking of two seats:
You can make your reservation at the Air Tahiti Nui agencies and call centres, or at your travel agency. Reserving two seats for the same person is not possible online.

Advantages of purchasing a second seat:
You enjoy standard baggage allowances on the second seat.
If you are a member of our Club Tiare loyalty program, you will be awarded extra miles on the purchase of the second seat.

Additional information:
–   The width of the aisles inside the aircraft is 52 cm in Poerava class and 41 to 47 cm in Moana class.
–   The strap length of our life jackets is 150 cm max.
–   The maximum width of the toilet door on board is 51 cm.
–   The maximum weight supported by our seats is 150 kg in all our classes and 250 kg for two seats in Moana Economy class.

Please note that for a weight of over 120 kg, the electronic functions of the seats go into safety mode. In this case, your seat back and leg rest can be adjusted manually with the help of our cabin crew.

Air Tahiti Nui will assist you throughout your trip by offering services tailored to your needs, such as support at the airport and on board our flights, free care of your medical and mobility equipment, assisted travel to the airport, and special areas and equipment on board our aircraft.

Note: If your flight is operated by one of our partner airlines, the regulations of the partner airline apply. To find out what they are, please don't hesitate to contact us.

HELP AND ADVICE FOR ORGANISING YOUR TRIP

• Booking:
You can choose from the following methods to make your request for assistance:
- With your Air Tahiti Nui sales consultant
- With your travel agency
- Online at www.airtahitinui.com
- On the day of departure at the latest, depending on the request.

Some requests for assistance (travel with a personal wheelchair, with a guide dog, etc.) require you to provide us with additional information. To enable us to meet your requests as efficiently as possible, it is important to make them when booking your ticket, at least 48 hours prior to your departure.

For optimal preparation for your trip with us:
- Check the need to travel with an assisting companion
- Check the need for a medical agreement
- Check that your medical equipment complies with our conditions of use on board.

• At the airport
Depending on the nature of your disability or impairment, specific assistance will be provided at all airports. If necessary, this assistance will enable you to:
- move around
- check in (including baggage and mobility equipment)
- get to the aircraft
- board and get settled in the cabin
- leave the aircraft
- collect your baggage and mobility equipment
- leave the airport.

In all airports in the European Union and the United States of America, this assistance is the responsibility of airport managers, in accordance with European Regulation EC 1107/2006 and the requirements of DOT Part 382.

• Check-in
Air Tahiti Nui recommends that you arrive at the airport 3 hours before the departure time of your flight to organise the assistance you need.
To save you time in finding your way around, signage is in place at some airports.
In addition, there are queues specifically designated for people with reduced mobility. This will shorten your waiting time for check-in and going through various formalities (police, security, etc.).

On the day of your departure, you can check in either:
- At the check-in counter, or
- Online at www.airtahitinui.com
However, you will need to collect your boarding pass at the airport check-in counter in order to take it with you and receive the necessary assistance.

• Baggage transport
In addition to the baggage allowance assigned to your ticket, you may carry the following free of charge:
- Your medical equipment
- Your personal mobility equipment
- Your service animal in accordance with the stipulated conditions.

• Priority boarding
If you have requested personal assistance, priority pre-boarding is offered.

• On arrival
For peace of mind, we suggest that you leave the plane after the other passengers. On arrival, your baggage, wheelchair (if it has been placed in the hold), and your mobility equipment if applicable will be delivered to you as a priority service.

• On board
Our staff will be informed of your presence on board and will be able to identify your needs for assistance. They will provide you with all the help you need to make your flight as comfortable and pleasant as possible. This assistance, however, does not include help with eating or taking medication, assistance in the toilets or any other assistance of a personal nature. It is therefore necessary to ensure that your personal circumstances allow you to undertake all the requirements of air travel unaided. If this is not the case, we recommend that you travel accompanied in order to avoid any difficulty on board.

• Getting settled on board
Most of our seats have armrests that can be folded or lowered except in the following configurations:
- In Poerava Business class, the central armrests are fixed
- In Moana Premium class, the central armrests are fixed
- In Moana Economy class, the armrests are fixed to seats:
18 ABC DEF JKL
31 ABC JKL
32 DEF.

You are free to select your preferred seat, but for safety reasons the following seats are not accessible to you:
- The seats located directly to the right of the emergency exits (31 ABC JKL)
- Seats 1 AB DE KL and 5 BK in Poerava Business
- 10 BD FK seats in Moana Premium
- Seats 28 DF, 44 DF, 45 DF and 46 DF in Moana Economy.

• Specific equipment and services

All our planes are equipped with:
- An on-board transfer chair (WCOB) allowing you to move around during the flight
- Toilets accessible to people with reduced mobility
- A dedicated space for storing a foldable or removable manual personal wheelchair, adult size (33 x 91 x 107 cm).

If you need to use a lift chair or any other special equipment, or if you cannot use an aircraft seat in the standard position, we recommend that you let us know when making your reservation so we can check whether the size and characteristics of your equipment allow it to be installed in the aircraft safely. A examination prior to travel must be carried out by our services.

For more information on your rights, please consult the following laws and regulations:
- Regulation (EC) No 1107/2006 of the European Parliament and the Council of 5 July 2006, available on the official website of the European Union.
- US DOT regulations Part 382 "Airline Passengers with Disabilities Bill of Rights".

SENSORY DISABILITY

Whether you are visually impaired or blind, hearing-impaired or deaf, you can travel with peace of mind on Air Tahiti Nui. Our staff will do everything possible to assist you.

Visual impairment
When you arrive on board the aircraft, the flight attendants will help you settle in and familiarise you with your surroundings: position in the aircraft (proximity to doors and emergency exits, toilets, etc.), location of call buttons and entertainment system, location and use of oxygen mask, etc. If you wish, they will also personally explain the safety instructions to you.
During your meals, if you wish, the flight attendants can describe and explain the layout of your tray.
Finally, our flight attendants will help you get to the toilets. No assistance inside the toilets can be provided, however.

Hearing impairment
Many of our French and foreign films are available with subtitles.

Special information:
Passengers with significant hearing and visual impairments must be accompanied throughout the journey by a companion responsible for assisting them, communicating with the flight attendants and enforcing the safety instructions both in normal situations and in the event of an emergency.

PHYSICAL DISABILITY

Transportation of wheelchairs or other personal mobility devices in the hold.

Air Tahiti Nui will transport your wheelchair or personal mobility equipment (manual or electric) free of charge. There is no size or weight limit.

• If your wheelchair is manually operated:
In most airports, you can keep it with you up to the aircraft door, or up to the boarding gate if the aircraft is not accessed directly through a walkway. In this case, your manual wheelchair can be delivered to you as soon as you leave the aircraft or as soon as you enter the terminal.
When booking, please specify the type of wheelchair, its dimensions, weight and whether it is foldable or not. This will allow us to transport it under the best possible conditions.

• If your wheelchair is electric:
Regardless of what type of electric wheelchair you have, you will generally need to check it in as baggage. It will be returned to you in the baggage claim hall.

In addition, we strongly recommend that you make your transport request no later than 48 hours before your flight. This request may still be refused if the characteristics of your chair batteries do not allow it to be transported safely.

- Safety regulations for batteries.
Two types of battery are permitted:
o "Non-spillable" batteries (also known as "dry batteries"): lithium batteries are also non-spillable batteries.
o "Spillable" batteries (also called "wet batteries").

- Conditions for transporting wheelchairs with non-spillable batteries.
o The battery can remain attached to the wheelchair or mobility equipment if it is firmly secured.
o The terminals do not need to be disconnected if they are already included in a battery container or insulated (to prevent short circuiting).
o The motor must be put in the "disengaged" position.

- Conditions for transporting wheelchairs with spillable batteries.
Given the risks to flight safety that these batteries may present, their transportation requires special precautions and may be refused in the absence of prior information. Please find out about the conditions of their transportation when making your reservation.

Important note:
All precautions will be taken to avoid any damage. Nonetheless, we recommend that any items likely to be lost or damaged be kept in your hand baggage or hold baggage: anti-decubitus cushion, removable footrests, directional joystick, etc.

Air Tahiti Nui may require the presence of a companion to assist you if your personal circumstances do not allow you to meet all of the following security requirements:

• If you are intellectually disabled and unable to understand and apply the safety instructions.

• If you have significant hearing and visual impairments that prevent you from communicating with the crew.

• If your disability does not allow the following actions:
- Fastening and unfastening your seat belt
- Using an oxygen mask
- Eating your meals
- Managing without assistance in the toilet
- Communicating with the crew by any means
- Helping with your own evacuation in the event of an emergency.

The travel companion must meet the following requirements

• Be over the age of 18 and autonomous
• Not taking care of a disabled or reduced-mobility passenger while also taking care of a child under the age of 5 or another disabled or reduced-mobility passenger
• A visually impaired or hearing-impaired passenger cannot be appointed as an assisting companion.
• The companion must be capable of evacuating the passenger with reduced mobility.
• He or she must occupy the seat adjacent to the person with a disability.

The companion's role is:
-   to meet the physiological needs of the person with a disability
-   to ensure that all safety requirements are applied
-   to evacuate the person with a disability in the event of an emergency.

All Air Tahiti Nui aircraft carry sharps containers for safe disposal of syringes and needles.
Please speak with your cabin crew member.
Used medical equipment must not be placed into seat pockets or anywhere as this is dangerous for other people.

If your medication needs to be kept chilled, ask your pharmacist for advice. You will need to provide a suitable container with the cooling agent inside (dry ice). Our staff cannot handle medications or store them in the aircraft refrigerators.
Please note Dangerous Goods regulations state that dry ice containers cannot exceed 2kg of dry ice per passenger and must not be sealed. A small vent is required to allow the carbon dioxide to escape.

Respiratory assistive devices (e.g. portable oxygen concentrator, assisted ventilation device, etc.) are allowed in the cabin and are free of charge in addition to your baggage allowance. A medical certificate of at least 10 days old is required.

Conditions of carriage in the cabin:

In case of use during the flight, it must be possible to place your equipment under the seat in front of you or next to you in compliance with safety rules.

Not allowed in seats located at emergency exits.

Your equipment must respect the dimensions and weight of cabin baggage.

Conditions of acceptance and use during the flight:

Battery-operated equipment:

must be FAA approved
must have enough battery to cover 1.5 times the expected flight time.

We, therefore, recommend that you check the autonomy of your device and, if necessary, take additional batteries.
Please note that lithium batteries are subject to certain transport conditions available on the 'Regulated baggage' page of our "Baggage Policy".

Electrical equipment requiring a socket:

Authorized only in Poerava Business and Moana Premium class.
The seats of the Poerava Business and Moana Premium classes are fitted with electrical outlets which allow the connection of approved breathing apparatus.
If you want to connect an approved respiratory device, we recommend that you check that its consumption does not exceed the maximum power delivered by the outlet which is 1A-140Watts and 110 Volts / 60Hz.
See below the model of the electrical sockets on the seats of our Dreamliner in Poerava Business and Moana Premium class.

Only the models of portable oxygen concentrators listed below are authorized to be connected on board our devices:

Inogen One G3
Inogen G4
Inogen G5
Simply Go
Solo
Eclipse 5

For all other models, please send your request and the characteristics of your equipment to Air Tahiti Nui. A compliance review will be necessary.

Additional precaution to take: We advise you to charge the batteries of your device before the flight, and to envisage additional batteries to ensure the autonomy of charge in the event of deactivation of the sockets during the flight.

For more information, contact your Air Tahiti Nui Agency, your reservation service or your travel agent.