Privacy Policy

When you use our services, you may be asked for certain personal data.
« Personal data » means any information allowing you to be identified directly or indirectly, by reference to an identification number or to one or more elements specific to you.
We do not ask for this information if you are just visiting our website, but the use of certain services requires you to provide us with certain personal data.
You will be informed, at the time of collection, of the optional or compulsory nature of the communication of the personal data that we request from you and of the possible consequences of the non-communication of this data.

1.1.1. When using the contact form

The following personal data may be collected when using the contact form:

• name ; firstname ; email address ; Phone number; Country of Residence ; Personal data entered by yourself in the body of the message ; Documents attached to the form.

Depending on the subject of your request, a certain amount of additional information may be requested.

1.1.2. When you subscribe to our newsletter

By subscribing to our newsletter with your e-mail address, you will have the possibility of receiving news and promotional offers from AIR TAHITI NUI.

In addition, if you no longer wish to receive Air Tahiti Nui's electronic newsletter by e-mail, you can click on the unsubscribe link located at the bottom of each communication.

1.1.3. When you use the complaint form

The following personal data may be collected when using the complaint form :

• name ; firstname ; email adress ; Phone number; Country of Residence ; Personal data entered by yourself in the body of the message ; Documents attached to the form.

The information entered in this form will allow us to receive / follow up your complaints and compliments in order to provide you with the best possible service. Depending on the subject of your request, a certain amount of additional information may be requested.

1.1.4. When you create or consult your “Club Tiare” account

You can consult your “Club Tiare” account on our website and we ask you to provide us with the following information : Club Tiare member number and password.

Consulting your “Club Tiare” account on our website will allow you to view your loyalty points and choose how to use them, for example by investing them in an Air Tahiti Nui offer.

Also, if you do not wish to receive offers from Club Tiare and Air Tahiti Nui partners, you can update your communication preferences in your profile by logging into your Club Tiare account.

1.1.5. When you use the rights exercise request form

The following personal data may be collected when using of the request form for the exercise of rights 

Name ; Firstname ; e-mail address ; Club Tiare Number; Personal datae entered by yourself in the body of the message ; ID attached to the form.

The collection of certain personal data is essential to allow access to certain services or benefits (special meals, medical assistance, etc.). However, you have the option of exercising your right to object to the collection and processing of this data, although this could lead to the impossibility of benefiting from these services or benefits. Depending on the subject of your request, a certain amount of additional information may be requested.

1.1.6. When you contact customer service by phone

When you are in contact with Air Tahiti Nui customer service, your call may be recorded for the purposes of improving quality of service, preventing disputes and malicious calls. However, if you do not wish to be recorded, report this directly to the advisor.

1.1.7. When using instant messaging

When you contact Air Tahiti Nui customer service via the instant messaging service on the website, we will be able to access public information from your “facebook” social network profile and all the personal data entered by yourself in the body of the message.

The use of instant messaging allows us to respond to your request as soon as possible.

1.1.8. When using the flight booking tool

The following personal data may be collected when using the flight booking tool :

• Name ; Firstname; E-mail address ; Phone number; Sex ; Birthday ; Country of nationality ; Passport number; destination address ; Membership card number.

The collection of certain personal data is essential to allow access to the online booking service. However, you have the option of exercising your right to object to the collection and processing of this data, although this could lead to the impossibility of benefiting from these services or benefits.

1.1.9. When you check in online

The following personal data may be collected when using the online registration tool:

• Family name, Booking Reference or e-ticket number.

The collection of this personal data is essential to allow access to certain services or benefits. You can check in from 36 hours up to 5 hours before your flight departs. However, the online check-in step is optional.

When you use the Services, we collect information about the services you use and how you use them :

1.2.1 When you browse our website 

We collect the following information :

• IP address, dated and time connection, interactions with the site (page visited …).

We use cookies or other similar technologies to collect some of this information. Please see our cookie statement for more information.

Any information collected may be used for one or more of the following purposes :

1. To allow the proper technical and administrative functioning of the website ;

2. To allow you to provide the services or information you request ;

3. To allow the sending of targeted commercial offers by e-mail ;

4. To allow the processing of your requests to exercise rights ;

5. To allow you to easily register and follow the offers of our website ;

6. To allow the creation and the management of your “Club Tiare” account and associated preferences ;

7. For the monitoring and analysis of the use of the website by Internet users ;

8. To measure the audience of our website ;

9. To enable online flight booking, the online check-in, and providing extra services ;

10. For recruitment purposes

11. Creation of a CV database (to keep track of your application in the event of offers matching your profile)

12. To enable us to measure the satisfaction rate and improve our service

ATN applies the  most appropriate technical, physical and organizational measures to protect your personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized use, modification, disclosure or unauthorized access and against any other form of unlawful processing.

• We take measures to analyze periodicaly our web sites and Information System to detect, address the known security breaches et points of vulnerability.

We backup our data on a regular basis

• We have appropriate measures for the physical security of our data centers and offices to protect your personal data
• All of our staff are aware of cyber security risks and subject to full confidentiality. The access to personal data is restricted to individually authorized personnel aware of Data protection.

To ensure their integrity, all data streams are coded in accordance with good practices for the protection of confidentiality and data integrity. For example, all information on the website is transmitted via Secure Socket Layer (SSL) technology, so that it is only accessible by persons authorized to access these systems and who are required to keep this information confidential.

We protect your personal and banking data during their transfer via Secure Socket Layer (SSL) technology. Air Tahiti Nui does not keep the credit card transaction data, all transactions are processed by a payment gateway and are not stored on our servers.

All of our contractors are required to sign a confidentiality agreement  Requesting that they apply security measures at the least up to the one we apply.

Warning in case of personal data breach

"Personal data breach" means a security breach causing accidental, unlawful or unauthorized destruction, loss, alteration or disclosure of personal data transmitted, stored or otherwise processed in connection with the provision of this Service, or any unauthorized access to such data.

In the event of personal breach with a high level risk for your data, ATN will notify you by email if possible as well as the competent supervisory authorities within 72 hours.

ATN does not sell, trade or otherwise transfer any personally identifiable information to outside parties.

This does not include third parties or contractors who assist us in the operation of our site, business and services. These third parties may have access to personally identifiable information on a case-by-case basis and will be contractually obligated to maintain the confidentiality of your information.

Subcontractors/trusted third parties

To ensure the provision of our services, we are required to transmit the personal data of our users to the following third parties, within the framework of the purposes detailed below:

• Our partners using cookies on our platform. For more information on those partners, please See the AIR TAHITI NUI Cookie Statement
• Any third parties in case of reorganization that will buy all or any part of our company or merge with our company
• Any authorities, jurisdictions or any third party when the data are required by a law, a regulation, court order or if this transmission is necessary to assure your rights advocacy and protection. ATN will not disclose customer data to authorities unless instructed to do so by you or required by law. In the event of a lawful request by the authorities to obtain customer data from ATN, we will do what is necessary to limit this disclosure to the strict minimum. We will only provide the specific data required by this legal request.

Your data will not be transferred or made available to a third party in any other cases then those quoted above without a valid legal basis.

Although Air Tahiti Nui is located in French Polynesia, we are assisted by third parties who are located abroad or who themselves may be assisted by third parties located abroad, including outside the European Economic Area (EEA) in countries where the legislation on the protection of personal data differs from that applicable within the EEA.Any transfer of your personal data outside the EEA to third countries which does not offer an adequate level of protection (i.e., which does not benefit from an adequacy decision by the European Commission) is carried out subject to appropriate guarantees, including contractual guarantees, in accordance with applicable data protection regulations such as the European Commission's standard contractual clauses.

3.1.1. Right of access 

You have the right to obtain confirmation that personal data concerning you are or are not being processed by ATN and, when they are, access to said data and information relating to their processing.

3.1.2. Right of rectification

You have the right to obtain the rectification of personal data concerning you which is inaccurate or incomplete.

3.1.3. Right to erasure

We keep your personal data for as long as necessary for the fulfillment of the purposes set out herein. If you no longer want us to process your data, you can ask us to delete it.

3.1.4. Right to restriction of processing

You have the right to obtain the limitation of the processing of your data, in limited circumstances: (I) when you dispute the accuracy of your data; (II) when the processing is unlawful and you request the limitation of their use instead of their erasure; (III) when we no longer need your data for the purposes of the processing but you still need them for the establishment, exercise or defense of legal claims; (IV) when you have objected to the processing under the right to object, while verifying whether the legitimate grounds pursued by ATN prevail over yours.

3.1.5. Right of opposition

You can object at any time, for reasons relating to your particular situation, to the processing of your data when this processing is based on a legitimate interest. If you exercise this right, we will no longer process your data, unless we can demonstrate that there are legitimate and compelling reasons for the processing which prevail over your interests, rights and freedoms, or for the recognition, exercise or the defense of legal rights.

You can object at any time to the processing of your data for prospecting purposes. Our emails also contain a link to unsubscribe.

3.1.6. Right to data portability

You have the right to ask us to transfer your personal data to another organisation, or to provide you with a copy. This right only applies to personal data that you have provided to us and the processing of which is based on your consent or our contract with us.

The supervisory authority on which we depend is the National Commission for Computing and Liberties (CNIL).

You can lodge any complaint with this organization concerning the processing of your personal data.

COMMISSION NATIONALE DE L’INFORMATIQUE ET DES LIBERTÉS

Address : 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07

Phone : 01 53 73 22 22 (Monday to Thusday -9 :00 AM to 6 :30 PM / friday 9 :00 AM à 6 :00 PM)

Fax : 01 53 73 22 00 

Internet : www.cnil.fr

Your personal data are kept for the time necessary for the processing for which they were requested. Once this retention period is over, your personal data may be archived for accounting, tax, or evidence purposes according to regulatory requirements. Then, or immediately when they are not archived, they are destroyed or anonymized.

For the retention periods applicable to cookies as such, independently of the information collected by them, see our cookie policy.

We reserve the right to modify this privacy policy, modification which will be the subject of information on this page and/or update the version date below.