Covid-19 Ticketing and Travel Update – Air Tahiti Nui | Effective from March 18, 2021

Ia Orana

Dear Traveler, Dear Guest,

 

Air Tahiti Nui has revised its policy regarding ticket reissuance, waivers and schedule changes for a variety of travel dates. Effective from March 18th, 2020 through April 30, 2021 the Company is not able to operate its normal flights between LAX and Paris, LAX and Auckland, and from February 14, 2021 - April 30, 2021, LAX-Papeete. Flights between LAX and Papeete, VV, are planned to resume from May 1st, 2021.

 

Air Tahiti, the domestic airline of French Polynesia, is a separate company from Air Tahiti Nui. If you have issued a separate ticket on their ticket stock/validation, CLICK HERE for their Commercial policy.

 

Flight Schedules and Operations:

Air Tahiti Nui informs you that effective from March 18th, 2020 through March 31, 2021 the Company is not able to operate its normal flights between LAX and Paris, LAX and Auckland, and from February 14 - March 31, 2021, LAX-Papeete.  Flights between LAX and Papeete are planned to resume from May 1st, 2021.

International travel and safety measures taken by the Presidency of French Polynesia, High-Commissioner of the French Republic, as well as restrictions in the United States, New Zealand, Australia and the European Union, only allow residents entrance, quarantines and restriction of domestic and international flights.

During Covid-19 schedules are subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier.

For more information please refer to Air Tahiti Nui’s website or this link:

https://www.airtahitinui.com/us-en/french-polynesia-entry-requirements-air-tahiti-nui-flight-schedule-0

 

 

Rebooking your flights:

Applicable for all tickets on flights not able to operate due to border closure, Government travel restrictions including LAX-CDG, LAX-AKL, PPT-NRT and LAX-PPT:

Application: Air Tahiti Nui online flights:

  • New travel dates may commence on/before 31 May 2022.
  • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first.
  • All change fees, seasonality surcharge waived.
  • Any tax difference must be collected.
  • Original ticket fare rules apply for cancellation and refund.
  • Rebooking must be in the original ticketed, booking class.
  • Please contact your travel professional or Air Tahiti Nui for more details. Seats may not be available on every flight and booking class restrictions apply.

 

Applicable for all for all voluntary flight cancellations or schedule changes, rebook as follows:

Application: All Air Tahiti Nui routes:

  • All change fees and reissue fees are waived, and new travel commences by 31 May, 2022.
  • Must reissue the ticket prior to expiration or on/before 05 July, 2021.
  • Rebooking must be done in the original ticketed, booking class.
  • Collect any additional taxes and high season/fare surcharges.
  • Normal fare rules apply except: Min/Max stay and stopover conditions are waived.
  • Please contact your travel professional or Air Tahiti Nui for more details. Seats may not be available on every flight and booking class restrictions apply.

 

Covid-19 Testing:  In case of positive or late/incorrect test results for travel July 2020 – 31 March 2021 & in case of confinement in country of origin, border closure French Polynesia:

  • Full refund is permitted, based on Denied Boarding Rules, upon submission of a copy of the Covid-19 test result/incorrect test to ATN.
  • Full refund due to confinement in country of residence and inability to travel to French Polynesia due to closure of the borders.

 

Ancillary Items Purchased:

  • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability.
  • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable.

 

Note – Rules are subject to change as the situation evolves.

 

Change of Destination:

  • Permitted on TN operated flights only.
  • If fare/taxes are higher, there may be an increase in tax or surcharge to be collected.
  • If fare/taxes are lower, a refund may be applicable.
  • Please contact your travel professional or Air Tahiti Nui for more details. Seats may not be available on every flight and booking class restrictions apply.

 

 

 

Air Tahiti Nui call center may be reached pdt, Monday – Friday, 7:00 AM - 5:30 PM at 1 877 824 4846 or by email at res.us@airtahitinui.com.

 

We sincerely apologize for this situation and look forward to seeing you onboard one of our flights in the near future.

 

Māuruuru roa

(Thank You)