Club Tiare General Terms and Conditions
In these General Terms and Conditions, unless otherwise stated according to context, the words and expressions below must be defined as follows:
Air Tahiti Nui: The Company Air Tahiti Nui
General Terms and Conditions: The present conditions governing the loyalty program.
Membership Starting Date: The date on which the eligible applicant's membership request form is signed and registered by Air Tahiti Nui.
Club Tiare Tahia: The program's basic status. Members are automatically awarded this status when they register, provided they are over two years old.
Club Tiare Silver: A Club Tiare loyalty program's status. A registered Member can reach this status if he/she has accrued 30.000 qualifying miles in a calendar year.
Club Tiare Gold: A Club Tiare loyalty program's status. A registered Member can reach this status if he/she has accrued 60.000 qualifying miles in a calendar year.
Mile: A mile is the counting unit of the points accumulated by a passenger under the frequent flyer program. It is proportional to the distance traveled.
Air Tahiti Nui – American Express miles: Exchange value, expressed in miles, of purchases paid with the American Express Air Tahiti Nui card, defined according to the American Express Air Tahiti Nui scale. These miles are not included in the yearly qualifying miles total.
Miles Non-Airline Partners: miles earned when member use services or Air Tahiti Nui partners
Base Miles: miles earned by passenger based on flown distance deducted from booking class reduction if applicable
Qualifying miles: Base Miles + increase mileage related to booking class stored in the status meter which determines the Member’s status.
Class of service bonus: Increase of miles according to class of booking. These miles are shown in bonus miles and are entered in the status meter.
Tier Level bonus: Bonus according to Member's status, defined by a percentage (50% for SILVER Members and 75% for GOLD Members) applied to base miles. Tier Level bonus may not be included in the status meter.
Bonus miles: Bonus miles are not included in the yearly qualifying miles total.
Status: Member's quality defined according to accrued qualifying miles. The program includes three progressive types of status: Club Tiare Tahia, Club Tiare Silver and Club Tiare Gold.
Status meter: Meter used over a full calendar year, from January 1st to December 31st, to account for qualifying miles accrued by the Member. Passage from one status to another is determined by the amount of qualifying miles reached during, or at the end of, the year for a status upgrade, or at year's end for a status downgrade; the qualifying meter is reset at the end of each calendar year (December 31st). Miles bonus, Air Tahiti Nui-American Express miles and our Non Airlines Partners miles are not entered in this status meter.
Member: A program member whose name is printed on the card and who has been given a program membership number.
Miles balance: Total of miles accrued on one account, by the same Member: all types of miles (miles / class of service bonuses / miles bonuses, etc…) as well as miles from non-airline partners, which can be used by the Member to obtain various benefits (award tickets, upgrades, extra weight allowance, services of various airline partners).
Partner: Airline and non-airline partners.
Password: A personal code for Internet access to Member's account.
Award: A reward obtained through the program, changing Member's miles into benefits, according to the procedures detailed in the General Terms and Conditions, and according to a pre-determined scale.
Extra miles: miles sold at a predetermined rate to get an award. Minimum purchase is 2000 miles available by block of 1000 miles. These are not qualifying miles for the member’s status
Comfort award : double award giving access to better availability to get confirmation when dedicated award booking class is closed
Qualifying activity extending life of miles : flight with a paid ticket with or without accrued miles on Air Tahiti Nui network – debit of miles for flight award (excess luggage, upgrade, award ticket )– accrued miles with cobranded card Air Tahiti Nui- American Express@
CLUB TIARE LOYALTY PROGRAM GENERAL TERMS AND CONDITIONS
The following terms and conditions are important and apply to you as a Member of Air Tahiti Nui's Club Tiare Loyalty Program. We invite you to read them carefully.
I – Definition
The Club Tiare Loyalty Program is managed by Air Tahiti Nui, a semi-public limited company whose headquarters are located Pont de l'Est, Dexter Building, 98713 Papeete, Tahiti, French Polynesia. This loyalty program allows its members to accrue miles each time they use Air Tahiti Nui's or its partners' services according to a pre-determined scale (see miles scale) and the following conditions.
II – Joining the Club Tiare program
II.1) General terms
II.1.1. Joining the Club Tiare Loyalty Program is free of charge.
II.1.2. Members must be at least two years old, each Member will be issued a card in his/her name. Only one application to the program is allowed per person.
II.1.3. Any application meeting the Club Tiare Loyalty Program criteria will be given an identifying number. Club Tiare will turn down any application that does not meet the program's criteria.
II.1.4. Legal entities cannot become members of the program.
II.2) Any change of address or name must be immediately notified in writing to Club Tiare or via e-mail at [email protected]. Club Tiare is entitled to request any documentary evidence deemed necessary to make these changes effective.
II.3) Air Tahiti Nui will check that all new Members of the Club Tiare Loyalty Program do not already have an account under a different name (maiden name, different spelling, etc…) If need be, Air Tahiti Nui will cancel the second account (double) and its welcoming bonus miles, (as the Member would have received the bonus miles upon the opening of the original account). Other accrued miles will be transferred to the original account.
II.4) Any eligible applicant to the program must fill out and sign a personal membership form (signed by the legal guardian if applicant is under 18). Anyone having filled out and signed an application is considered to have read and accepted the present General Terms and Conditions. Free online enrollment available on www.airtahitinui.com applicant will be registered as a membership Club Tiare Tahia
II.5) Program is offering 2 higher statuses Silver and Gold. On December 31st of each year, the program status reached by each Member is determined by the number of qualifying miles accrued on the status meter between January 1st and December 31st. Only miles tied to distance traveled and miles increase tied to booking class are considered as qualifying miles. If a Member has not reached the threshold necessary to keep his status (30,000 miles for Club Tiare Silver, 60 000 miles for Club Tiare Gold), he will be downgraded of one status.
III. Earning miles
III.1) General terms
III.1.1.The Club Tiare Loyalty Program uses the mile as its unit.
III.1.2. Members are given a Club Tiare account, which is credited with accrued miles. Miles cannot be transferred from one account to another.
III.1.3. Miles cannot be converted to cash.
III.1.4. Miles are earned only by flying with Air Tahiti Nui and partner airlines included in the program (flights with a TN flight number). If the Member is also a member of another loyalty program in which Air Tahiti Nui or one of its partners participates, the Member's account cannot be credited in both programs for any given flight or service (except otherwise stated). Air Tahiti Nui may widen its Club Tiare program by integrating other partners. This type of information will be given on our Internet site www.airtahitinui.com
III.1.5. Miles will only be credited in the case of effective travel. In the case of flight cancellation for reasons outside Air Tahiti Nui's or other partner airlines' control, in particular cancellations for weather, labor conflicts or security reasons, the Member will not be entitled to the miles for the legs not travelled.
III.1.6. Member must imperatively give his card number at the time of reservation or when the ticket is issued for miles to be credited once he traveled.
III.1.7. Miles accrued by Members will be credited on the Member's account, regardless of who made the payment for the ticket, provided that the Member gives his card number at the time of reservation or when the ticket is issued. The member should verify that his membership number is registered in his booking and check the amount of miles according to the fare and the booking class of the purchased ticket.
III.1.8. In the case of an upgrade award, miles for that trip will be credited according to the booking class of the original purchased ticket, not according to the class of service in which the Member effectively flies.
III.1.9. Under no circumstances can a free ticket (sponsoring, award ticket or free service from one of our partners, or tickets in classes (S O X W I R) generates miles. As a general rule, special fares may not generate miles. Furthermore, in case of an upgrade purchase at the airport, no miles will be credited (please check with your travel consultant or on our website)
III.1.10 Member may buy miles called "Extra miles" under conditions and at a rate determined by the company to get an award ticket or upgrade or any Club Tiare award. Those do not account for qualifying miles in regards to the member’s status and not considered as qualifying miles to expend account life expectancy.
III.1.11 The airline grants six-month retroactivity of airline activities upon entry into the program. Each Member will personally make sure that miles have effectively been credited to his account. In the case of a mistake or omission, he must contact Club Tiare directly to correct his miles total. Any regularization request must be made within six months after the date of travel, upon presentation of documentary evidence. Miles will not be credited in the case of flight cancellation for reasons outside Air Tahiti Nui's or airline partner's control, such as for instance weather, labor conflicts or safety reasons.
III.1.12. If no accrual of activity (debit or credit of miles) with Air Tahiti Nui , airline partner's services (credit) or purchase with the co-branded card Air Tahiti Nui American express occurs on Member's account within a two years (24 months) period , Air Tahiti Nui will reset the account without notice. Accrued and debit of miles with non-airline partners (except Air Tahiti Nui-American Express card) or Bonus miles offered by Air Tahiti Nui or its partners are not considered as activity..
III.1.13 Air Tahiti Nui retains the right to correct any Member's account, either by removing incorrectly credited miles or by crediting additional miles, without notice.
III.1.14.Member can consult online miles account activity www.airtahitinui.com website. Information relative to Club Tiare accounts sent by mail, electronic mail or available online is given only as a guideline.
III.2) Miles credit
III.2.1 For each fare level is assigned a specific number of miles depending on the booking class (according to scale) of the purchased ticket.
III.2.2. Refunded or expired flight coupons do not give right to miles credit.
III.2.3. Members accounts can only be credited once for each flight or used service.
III.3) Miles credit with our partners
III.3.1. Miles can also be accrued with airline or non-airline partners of the program and according to conditions defined by each partner, or within specific agreements with companies.
III.3.2. Club Tiare declines any responsibility as to the actual carrying out of services by its partners.
IV. Redeem miles
IV.1) General terms
IV.1.1 Club Tiare awards are airline tickets, upgrades, excess luggage or oversize/overweight allowances and other services offered by Air Tahiti Nui or its partners. Validity is of one year unless specific conditions.
IV.1.2 Awards are defined according to a pre-determined scale, subject to change without notice.
IV.1.3 If the balance of an account is insufficient, members can request for extra miles purchase at 3 F cfp per mile with minimum purchase of 2 000 miles and by block of 1 000 miles.
IV.1.4 In order to redeem miles for an award ticket or any other award based on accrued miles, member must fill out and sign the miles redeem form (if the Member is under 18 years old, his legal guardian must fill out and sign the miles redeem form)
IV.1.5 A full award covering issuance of one ticket, upgrade, an award for an excess luggage or oversize/overweight or other services can be offered by a member in favor of the person of his choice. If the Member is under 18 years old, accrued miles of his account can only be used for and award for him-self and can never be offered to another person except specific conditions with the agreement of both parents.
IV.1.6 If the beneficiary is different from the member offering the miles, the latest should present himself with the appropriate redeem miles form, his club Tiare membership card and his ID
IV.1.7 The reservation for an award ticket must be made within 11 months before the scheduled flight departure, a certain number of seats and a specific booking class is dedicated for this purpose (W/I). The airline reserves the right to establish embargos according to destination and time period.
Award tickets must be issued within one week (seven working days) following booking confirmation.
IV.1.8 If the beneficiary of an award ticket is an infant, the infant will not be travelling on a confirmed seat. If a confirmed seat is required for the infant, then a normal club Tiare award as applicable on the award chart should be applied.
IV.1.9 A “comfort Award » may be offered when the standard reservation class is no longer available. Comfort award corresponds to 200% of standard award and permits access to booking class with better availability; it can be used on one or several legs of the trip; mix between standard and comfort miles is permitted.
IV.1.10 An award ticket is defined as a trip which both the departure and arrival points are different, following Club Tiare rule on TN operated flights. The amount of miles per segment (trip) will be debited according to scale. Award ticket may consist of several sectors (flight segment) each of them should be entirely covered by miles from one account.
IV.1.11 An award ticket cannot be used for a journey on a stretcher.
IV.1.12 Award ticket is valid one year from the date the travel begins, the return date should be done 12 months after the departure date; if the ticket is not used by the initial travel date, the member will have one year from the date the award was issued to begin his journey .Thereafter, it will be considered as expired. The last will not be refunded, replaced nor postponed
IV.1.13 An upgrade award is only applicable to tickets already issued; award will be applicable according to the booking class of original ticket and following applicable scale at time of upgrade request.
IV.1.14 Once the award ticket or the upgrade has been issued, date changes are authorized according to availability on Air Tahiti Nui flights and within trip itinerary. However, Club Tiare will automatically charge 5 000 miles fees or equivalent in local currency.
IV.1.15 Refund of award ticket is authorized within its validity and if ticket is not partially used. Refund of upgrade award is authorized within his validity. In both case Club Tiare will charge 10 000 miles or 100 USD or equivalent in local currency except in case of death of the holder of the award ticket.
IV.1.16 Refund of an upgrade award: when using miles for an upgrade, the ticket in economy class must be reissued in business class for the concerned flight sector. When the journey has started and the ticket is partially used, the upgrade award will not be refundable. Before the travel begins, member who wants to cancel his upgrade award can do so if it is requested before the journey begins, A fee of 10 000 miles or 100 USD or equivalent in local currency will be applicable for such refund except in case of death of the holder of the award ticket.
IV.1.17 Excess baggage or overweight/oversize award is authorized only on TN operated flight from/to Papeete, Los Angeles, Paris, Narita or Auckland. This award is not permitted on all itineraries with connecting flights or on code share flights. Excess baggage or overweight/oversize baggage award is valid only on the travel dates and flight booked. It is not refundable in case of cancellation. However, this award can be postponed and modified only if it is request on the same routing within a period of 12 months from date of issuance. For all changes, a fee of 5000 miles or 50 USD or equivalent in local currency will apply.
IV.1.18 In case of no-show at departure, no miles refund can be made and the return flight will automatically be cancelled. The award ticket will be definitely lost.
IV.1.19 Award ticket and award upgrade not used during 12 months from the date of issuance will be expired after this period. In this case, they won’t be refunded, replaced or extended.
IV.1.20 All Air Tahiti Nui flights are subject to Air Tahiti Nui's conditions of carriage. Breach of these conditions of carriage, or of airline partners' conditions, or breach of general terms and conditions of non-airline partners, serious violations of ATN's general terms and conditions, abusive use of this loyalty program – in particular disrespect of the program's policies and procedures - the sale or barter of bonuses or bonus tickets, and any misleading declaration to this program, any reprehensible behavior – such as untoward or malicious behavior to any staff member of Air Tahiti Nui or its partners, any undisciplined behavior on board or in the lounges, or any refusal to comply with staff instructions, can lead to termination of the Member's account and future exclusion from the program, confiscation of all accrued miles and cancellation of bonuses previously issued but not yet used.
IV.1.21 The beneficiary of an award is jointly responsible, with the program Member, for settling all taxes and duties applicable.
IV.2) Non-airline partners award
IV.2.1 Any request for a non-airline partner award must be exclusively made to Club Tiare or on www.airtahitinui.com following applicable conditions, The award certificate, regardless of final beneficiary, will be automatically issued following to instructions of program unless special conditions.
IV.2.2 Reservations are compulsory, and must be made with the concerned partner, before the request of certificate application, mentioning that he is booking a Club Tiare award.
IV.2.3 All awards beneficiaries must meet the legal conditions and observe the partner's specific conditions to benefit from award (age, driving license, etc..…).
IV.3) Club Tiare limited liability
IV.3.1 Awards offered by Club Tiare and its partners are valid provided quotas are available. There may be periods in which no rooms, cars, airline seats or other services are available ("black-out"). Club Tiare assumes no responsibility in case of unavailability or booking impossibility.
IV.3.2 Club Tiare and its partners reserve the right to forbid, or limit access to, award during certain time periods.
IV.3.3 Use of a Club Tiare partner's award remains subject to the partner's specific terms and conditions.
IV.3.4 Club Tiare reserves the right to cancel the participation of any partner in its program.
IV.3.5 The Member is solely responsible for the use of awards, whether he or another beneficiary is the final user.
IV.3.6 Miles accrued by the Member and issued award are not the Member's property.
IV.3.7 The Member must inform Club Tiare in writing of any card loss and/or theft. For a duplicate card, this one will cost 2000 Fcfp or 1000 miles. The Member must also inform Club Tiare of any change of address.
IV.3.8 In case of Member's death, Club Tiare will automatically cancel his card, close the account and cancel the accrued miles.
IV.3.9 Airline awards are subject to current conditions of carriage. Club Tiare reserves the right to expel from the program any Member having abused his Club Tiare privileges, or made false statements, or fraudulently used Air Tahiti Nui's flight coupons, or infringed our general terms and conditions.
IV.3.10 In some countries, the law may impose restrictions on the participation in the Club Tiare program and/or the conditions of its implementation. In order to comply with local legislation, Club Tiare may have to immediately apply new legal instructions and to modify its program accordingly without prior notice.
V.1 Air Tahiti Nui and its airline partners decline all responsibility for damage caused during the use of an award, except for damages occurring during carriage for which the carrier's liability applies according to international conventions. Club Tiare cannot be held liable for damages of any type caused during partner's services.
V.2 Club Tiare reserves the right to modify its program, at any time and without prior notice, including rules, eligibility, scale of miles accumulation and usage, miles validity period, within the current legal framework.
V.3 Club Tiare reserves the right to cancel the program with a three-month notice to Members.
V.4. The member is entitled to stop participating in the Club Tiare program. In that case, he must notify Club Tiare in writing and return his card. Accrued miles will be lost.
V.5 Members' answers to some of the application's questions are optional; however, they allow Club Tiare to provide better service. Travel data will be stored at least for the time of validity of the Member's miles. This data will be stored, unless the Member opposes it, for two additional years so that he can be informed of Club Tiare news.
Personal data on Members participation in the program will be processed and used to implement the program in accordance with Act 78-17 of 6 January 1978 (known as "Foyer Act, on electronic data, files and freedoms-CNIL"). Personal data will be used and shared by Air Tahiti Nui and its partners for the correct implementation of the program. Moreover, in order for Air Tahiti Nui and its partners to propose products and services, and for direct marketing and communication purposes, information on the Member and his/her activity in the program may be confidentially shared between Air Tahiti Nui and its partners, for their exclusive use. If the member does not wish to receive offers from Air Tahiti Nui and/or its partners, said Member may, under certain conditions, oppose the treatment of his/her data to these ends, by informing Club Tiare in writing at any time.
In compliance with Act 78-17, Members have a right of access and correction of their data.
V.6 In case of disagreement on the interpretation of Club Tiare loyalty program general terms and conditions and any Club Tiare documents stemming from translation into a foreign language, the French language version, applicable in French Polynesia, will be the sole version applicable for the execution of the present contract and the courts of Papeete will be the only competent jurisdiction for the resolution of said disagreement.
V.7 The above General Terms and Conditions prevail over any previous text. Each Member in the program confirms that he/she has read and accepted the present conditions. We invite each Club Tiare Loyalty Program member to keep informed of the latest updates on our web site www.airtahitinui.com