Frequently Asked Questions - FAQs

Frequently Asked Questions

Find general information about Air Tahiti Nui including information on customer service, contacting an office, and more.


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Club Tiare is Air Tahiti Nui's Frequent Flyer Loyalty Program.
For more information visit

To change or cancel your booking, please contact our call center. Depending on the flexibility of your airfare, fees may apply.

Checked and carry-on baggage allowances apply to Air Tahiti Nui operated flights only, please visit our pages. Refer to the operating carriers' websites for flights on codeshare partners or other airlines.

The change fees depends on the fare purchased.
Please contact an Air Tahiti Nui reservation specialist or your travel agent for information.

Your baggage allowance is shown on your E-Ticket.
Checked baggage allowance policy is :
Economy Moana class : 1 piece up to 23 kg
Business Poerava class : 2 pieces up to 32 kg each
Maximum linear dimensions (length + width + height) of 158 cm (62") in both classes.
In Economy Moana class, heavier bags up to 32 kg (70 lbs) may be accepted for carriage at Air Tahiti Nui's discretion, and will be subject to additional charges.

Each ticketed passenger is limited to one piece of carry-on baggage of 10 kg per passenger with a size limitation of 115 cm - (L+W+H), except infant which is limited to 3kg.
In addition to this allowance, a personal item such as briefcase, laptop computer, or purse is authorized and should not weigh more than 3kg.
For more information, please visit us on our pages.

You can contact our reservation specialists to get your reference number. If you request a copy of your electronic ticket, you will be required to send a proof of identity.

Air Tahiti Nui offers a special allowance for sport equipment. For more information click here.

Always print out and carry a copy of your electronic ticket with you. In some destinations, authorities may require proof of travel.