Passport to travel 1920x500

Policy for ticket amendment / cancellation

Air Tahiti Nui ticket amendments due to COVID-19

To assist passengers impacted by the Government imposed travel restrictions related to COVID-19, Air Tahiti Nui will apply the following travel amendment policy for tickets issued on Air Tahiti Nui (244-TN) tickets.  For tickets issued by other airlines please contact the airline concerned.

If the original booking was created and ticketed by a Travel Agent or Online Travel Agent please contact the original ticketing agent to assist with the booking amendment.  For bookings made direct with Air Tahiti Nui or on our website at www.airtahitinui.com please contact the airline directly.

 

1.  For tickets impacted by a flight cancellation between Tahiti and Narita

Air Tahiti Nui will apply the following travel amendment policy for tickets issued on Air Tahiti Nui (244-TN) tickets, for a flight scheduled to operate between 12 March and 28 June 2021 that has been cancelled

Change of travel date for the same itinerary is permitted at no charge, subject to availability.  No additional collection is needed for a change in season.  Where the original booking class is not available please ask your booking agent to contact the airline for instruction on booking class flexibility. 

A change of ticketed itinerary is also permitted however any fare differential must be collected. 

Rebooking and ticket reissue are required on/before 05 July 2021 or before the ticket expiry date, whichever is earlier.

All travel must commence on/before 31 May 2022.

Flight no-show is not permitted.  For ticket cancellation the original booking condition will apply.

 

 

2. New bookings - travel with confidence

To help alleviate uncertainty, and to assist passengers impacted by a Government imposed travel restriction related to COVID-19, Air Tahiti Nui has introduced a ticket amendment policy for any ticket issued between 18 March 2020 and 30 June 2021 for travel between 01 July 2020 and 31 December 2021. 

If a passenger wants to change a booking ticketed during the stated ticketing/travel period, they may change once without penalty, subject to availability in the original booking class on the same itinerary (or change of origin/destination), to another travel date on/before 31 May 2022. In case of a higher fare, any difference in fare will be collected at time of change.
The ticket must be reissued on/before 05 July 2021 or before ticket expiration if more restrictive.

 

The booking can also be refunded without penalty under the following circumstances.  For all other instances the original fare condition will apply.

- If quarantine is required at the country of residence of the passenger
- If borders are closed at the transit airport
- If quarantine is required in French Polynesia.

 

Air Tahiti Nui apologises for any inconvenience caused by these modifications.