Frequently Asked Questions - FAQs

Frequently Asked Questions

Find general information about Air Tahiti Nui including information on customer service, contacting an office, and more.


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Air Tahiti Nui is a full service airline. Meals are offered onboard. Depending on the flight schedule, you will be served breakfast, snack, lunch or dinner.
A large selection of beverages is also available on all our flights.

It is strictly prohibited to smoke on Air Tahiti Nui flights. This includes electronic cigarettes.

Club Tiare is Air Tahiti Nui's Frequent Flyer Loyalty Program.
For more information visit

To change or cancel your booking, please contact our call center. Depending on the flexibility of your airfare, fees may apply.

Checked and carry-on baggage allowances apply to Air Tahiti Nui operated flights only, please visit our pages. Refer to the operating carriers' websites for flights on codeshare partners or other airlines.

Air Tahiti Nui offers:
Movies on demand - up to 16 movies and TV content per flight.
Tahiti-focused TV channel "Tiare TV"
Popular music including Tahiti radio
A selection of games - 15 different games
Duty-free catalogue - Tahiti information guide - In flight menus

For more information regarding the program, visit our inflight entertainment page

The change fees depends on the fare purchased.
Please contact an Air Tahiti Nui reservation specialist or your travel agent for information.

Your baggage allowance is shown on your E-Ticket.
Checked baggage allowance policy is :
Economy Moana class : 1 piece up to 23 kg
Business Poerava class : 2 pieces up to 32 kg each
Maximum linear dimensions (length + width + height) of 158 cm (62") in both classes.
In Economy Moana class, heavier bags up to 32 kg (70 lbs) may be accepted for carriage at Air Tahiti Nui's discretion, and will be subject to additional charges.

Each ticketed passenger is limited to one piece of carry-on baggage of 10 kg per passenger with a size limitation of 115 cm - (L+W+H), except infant which is limited to 3kg.
In addition to this allowance, a personal item such as briefcase, laptop computer, or purse is authorized and should not weigh more than 3kg.
For more information, please visit us on our pages.