Covid-19 Ticketing and Travel Update – Air Tahiti Nui | Effective from September 14, 2020

 

Dear Colleagues / Ia Orana

Air Tahiti Nui has revised its policy regarding ticket reissuance, waivers and schedule changes for a variety of travel dates. Please see details below.

Flights between LAX and Paris (TN007/008) through November 1st, have been cancelled due to government travel regulations in effect.

Flights between LAX-PPT are operating three times per week through November and subject to amendment from December onwards.

 

 

Date Change and Ticketing:

 

For all tickets originally scheduled for travel 12 March – 31 December 2020, and impacted by a flight cancellation or schedule change may rebook as follows:

Application: All Air Tahiti Nui routes.

  • New travel dates may commence on/before 31 December 2021.
  • Ticket must be reissued for new travel dates by 15 January 2021, or before ticket expiration -whichever comes first.
  • Change fee is waived.
  • Any seasonality fare difference and tax difference must be collected.
  • Rebooking should be done in the original ticketed, booking class – if the original booking class (RBD) is not available, okay to rebook up to the next two higher classes (RBD) without surcharge. Note – must be in the same cabin. i.e. Economy cannot move to Premium, Premium cannot move to Business. Please call Air Tahiti Nui for flight inventory review.
  • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box.
  • Original ticket fare rules apply.

 

For all tickets originally scheduled for travel 12 March-31 December 2020, and impacted by a flight cancellation with travel on or after 01 January, 2022:

Application: All Air Tahiti Nui routes, flight cancellation for travel commencing on or after 01 January, 2022:

  • One date change fee is waived, new travel must be booked by 15 January, 2021.
  • Must reissue the ticket prior to expiration, or before January 15, 2021.
  • Rebooking must be done in the original ticketed, booking class.
  • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box.
  • Collect any additional taxes and airfare differences.
  • Original ticket fare rile applies

 

Change of Destination:

  • Permitted on TN operated flights only.
  • If fare/taxes are higher, collect and show new fare on reissued ticket.
  • If fare/taxes are lower, refund to pax via EMD-S DEPO and reissue the ticket with the applicable fare.
  • Waiver must be obtained from ATN.

 

Covid-19 Test: In case of positive or late/incorrect test results:

Application: All Air Tahiti Nui routes:

  • Date change fee is waived, new travel must be booked by 30 September 2020.
  • Must reissue the ticket prior to expiration.
  • New travel may commence on or before 31 December 2021.
  • Rebooking must be done in the original ticketed, booking class.
  • Apply 2020LAX20087/COVID19 – enter in Endorsement box.
  • Collect any additional taxes and high season/fare surcharges.
  • Normal fare rules apply except: Min/Max stay and stopover conditions are waived.
  • Full refund is permitted upon submission of a copy of the covid test result/incorrect test to ATN.

 

 

Ancillary Items Purchased:

  • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability.
  • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable.

 

Note – Rules are subject to change as the situation evolves.

 

 

Flight Schedules and Operations:

In light of international travel and safety measures taken by the Presidency of French Polynesia and the High-Commissioner of the French Republic in French Polynesia, as well as restrictions in the United States, New Zealand, Australia and the European Union, entrance only for residents, quarantines and restriction of domestic and international flights, Air Tahiti Nui informs you that effective from March 18th, through November 2020 the Company is not able to operate its normal flights between LAX and Paris, and LAX and Auckland, New Zealand.

LAX-Tahiti flight operations resumed from July 15th, 2020, subject to Government directives and entry conditions to French Polynesia.

The schedule from July 15th onwards is subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier.

 

 

Should you have any questions on this policy or about refunds please contact our Inside Sales Team below:

In response to Covid-19 and the State of California's "Stay-at-Home" order, to protect the health and safety of all, Air Tahiti Nui staff will be working from home--effective 04/08/2020. We are glad to still be available in assisting our partners (with the modified hours below).

 

For simple rebookings, new bookings, and ticketing information, please contact our Reservations Department at:

877-824-4846 or res.us@airtahitinui.com | Hours of operation: PDT, Monday-Friday 7:00 AM - 5:30 PM ; Saturday 10:30 AM - 6:00 PM

 

For other questions or contract related inquiries, please contact our Inside Sales team.

 

Phone Number

Email

General Inside Sales

310-662-1860 x0

insidesales@airtahitinui.com

Fonda Wolf

310-662-1860 x224

Or

424-331-7124

Fonda.WOLF@airtahitinui.com

Bakole Luntumbue

310-662-1860 x238

Or

424-331-7138

Bakole.LUNTUMBUE@airtahitinui.com

 

Hours of operaton: PDT, Monday-Friday 9:00 AM - 5:30 PM

 

Wishing you well during these difficult times.

Very cordially,

Air Tahiti Nui

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MODIFICATION :
Possibilité de report du voyage pour un départ jusqu’au 30 juin 2021 ; 
Nouvelles dates de transport dans la même cabine et même itinéraire que le billet d’origine ; 
Pas de frais de modification / Pas de réajustement tarifaire (éventuelles différences de taxes à collecter)

Toute action de report doit être concrétisée avant l’expiration de la validité du billet et/ou plus tard le 30 septembre 2020
Réservation des nouvelles dates de transport dans le PNR d’origine*, en priorité dans la même classe de réservation que le billet initial.
Sinon, réserver dans la classe la plus basse disponible puis envoyer le PNR au service commercial dircom.fr@airtahitinui.com

REEMISSION : 
Réémission aux nouvelles dates de transport avant l’expiration de la validité du billet et/ou plus tard le 30 septembre 2020 ; 
Une fois l’itinéraire réservé demander IMPERATIVEMENT un WAIVER CODE à mentionner en ENDOS avant réémission au service commercial dircom.fr@airtahitinui.com
 

ANNULATION :
Frais applicables selon note tarifaire 

*Selon votre GDS, merci d’insérer le format suivant afin de garder votre PNR actif en attente des nouvelles dates de voyage :

AMADEUS RU 1A HK1 CDG 31MAY*COVID 19/P1
1 always indicate one seat
CDG your station
31MAY date until you want to keep PNR
COVID 19 free text
/P1 for individual PNR

NB : In individual PNR, associate RU entry with the first person in the PNR.
In group PNR without name, ad RU entry without associating it to a passenger name.

SABRE 0 OTH TN HK1 CDG 24AUG – COVID19 
1 Passenger number
CDG Return point
24AUG date until you want to keep PNR
COVID 19 free text

 

GALILEO RT.T/30SEP* COVID19
30SEP date until you want to keep PNR
COVID 19 free text