Covid-19 Ticketing and Travel Update – Air Tahiti Nui | Effective from May 11, 2021

 

Dear Colleagues / Ia Orana

Air Tahiti Nui has revised its policy regarding ticket reissuance, waivers and schedule changes for a variety of travel dates. Effective from May 1st flights between Los Angeles and Papeete resume operations. Due to Government restrictions flights between Los Angeles and Paris remain suspended until June 22nd, and flights to Auckland and Tokyo are suspended until October 29, 2021.

 

Air Tahiti, the domestic airline of French Polynesia, is a separate company from Air Tahiti Nui. If you have issued a separate ticket on their ticket stock/validation, CLICK HERE for their Commercial policy to follow.

 

Date Change and Ticketing:

 

Applicable for a.) all tickets on flights not able to operate due to border closure, Government travel restrictions including LAX-CDG, LAX-AKL, PPT-NRT and LAX-PPT and b.) in case of lack of vaccination (children) or incomplete vaccination:

Application: Air Tahiti Nui online flights, future travel rebooking:

 

  • New travel dates must be completed by 31 May 2022.
  • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first.
  • All change fees, seasonality surcharge waived.
  • Any tax difference must be collected.
  • Rebooking should be done in the original ticketed, booking class – if the original booking class (RBD) is not available, okay to rebook up to the next two higher classes (RBD) without surcharge. Note – must be in the same cabin. i.e. Economy cannot move to Premium, Premium cannot move to Business. Please call Air Tahiti Nui for flight inventory review.
  • If OAL on the same ticket as part of a through fare, rebook in the same RBD. Seasonality surcharges and higher RBD charges will apply.
  • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box.
  • Original ticket fare rules apply for cancellation and refund.

 

 

Applicable for all for all voluntary flight cancellations or schedule changes, rebook as follows:

Application: All Air Tahiti Nui routes:

 

  • All change fees and reissue fees are waived.
  • New travel date must be completed by 31 May 2022.
  • Must reissue the ticket prior to expiration or on before 05 July 2021.
  • Rebooking must be done in the original ticketed, booking class.
  • Collect any additional taxes and high season/fare surcharges.
  • Apply 2020LAX20087/COVID19 – enter in Endorsement box.
  • Normal fare rules apply except: Min/Max stay and stopover conditions are waived.

 

 

Covid-19 Vaccination & Testing: For travel July 2020 – 31 May 2021: a.) In case of positive or late, incorrect test results or b.) lack of vaccination (children)or incomplete vaccination or c.) confinement in country of origin, border closure French Polynesia:

Application: All Air Tahiti Nui routes:

 

  • Full refund is permitted, based on Denied Boarding Rules, upon submission of a copy of the Covid-19 test result/incorrect test to ATN.
  • Full refund due to confinement in country of residence, lack of vaccination or incomplete vaccination& or inability to travel to French Polynesia due to closure of the borders.
  • Apply to Inside sales for a waiver approval.

 

 

Ancillary Items Purchased:

  • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability.
  • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable.

 

Note – Rules are subject to change as the situation evolves.

 

 

Change of Destination:

 

  • Permitted on TN operated flights only.
  • If fare/taxes are higher, collect and show new fare on reissued ticket.
  • If fare/taxes are lower, refund to pax via EMD-S DEPO and reissue the ticket with the applicable fare.
  • Waiver must be obtained from ATN and placed in the endorsement box of the new ticket.

 

 

Flight Schedules and Operations:

Flights between LAX and Papeete will resume from May 2nd, 2021.

During Covid-19 schedules are subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier.

 

Should you have any questions on this policy or about refunds please contact our Inside Sales Team below:

In response to Covid-19 and the State of California's "Stay-at-Home" order, to protect the health and safety of all, Air Tahiti Nui staff will be working from home--effective 04/08/2020. We are glad to still be available in assisting our partners (with the modified hours below).

 

For simple rebookings, new bookings, and ticketing information, please contact our Reservations Department at:

877-824-4846 or res.us@airtahitinui.com | Hours of operation: PDT, Monday-Friday 7:00 AM - 5:30 PM

 

For other questions or contract related inquiries, please contact our Inside Sales team.

 

Phone Number

Email

General Inside Sales

310-662-1860 x0

insidesales@airtahitinui.com

Fonda Wolf

310-662-1860 x224

Or

424-331-7124

Fonda.WOLF@airtahitinui.com

Vincent Risbet

310-662-1860 x236

Or

424-331-7136

Vincent.RISBET@airtahitinui.com

 

Hours of operaton: PDT, Monday-Friday 9:00 AM - 5:30 PM

 

Wishing you well during these difficult times.

Very cordially,

Air Tahiti Nui

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MODIFICATION :
Possibilité de report du voyage pour un départ jusqu’au 30 juin 2021 ; 
Nouvelles dates de transport dans la même cabine et même itinéraire que le billet d’origine ; 
Pas de frais de modification / Pas de réajustement tarifaire (éventuelles différences de taxes à collecter)

Toute action de report doit être concrétisée avant l’expiration de la validité du billet et/ou plus tard le 30 septembre 2020
Réservation des nouvelles dates de transport dans le PNR d’origine*, en priorité dans la même classe de réservation que le billet initial.
Sinon, réserver dans la classe la plus basse disponible puis envoyer le PNR au service commercial dircom.fr@airtahitinui.com

REEMISSION : 
Réémission aux nouvelles dates de transport avant l’expiration de la validité du billet et/ou plus tard le 30 septembre 2020 ; 
Une fois l’itinéraire réservé demander IMPERATIVEMENT un WAIVER CODE à mentionner en ENDOS avant réémission au service commercial dircom.fr@airtahitinui.com
 

ANNULATION :
Frais applicables selon note tarifaire 

*Selon votre GDS, merci d’insérer le format suivant afin de garder votre PNR actif en attente des nouvelles dates de voyage :

AMADEUS RU 1A HK1 CDG 31MAY*COVID 19/P1
1 always indicate one seat
CDG your station
31MAY date until you want to keep PNR
COVID 19 free text
/P1 for individual PNR

NB : In individual PNR, associate RU entry with the first person in the PNR.
In group PNR without name, ad RU entry without associating it to a passenger name.

SABRE 0 OTH TN HK1 CDG 24AUG – COVID19 
1 Passenger number
CDG Return point
24AUG date until you want to keep PNR
COVID 19 free text

 

GALILEO RT.T/30SEP* COVID19
30SEP date until you want to keep PNR
COVID 19 free text