Covid-19 Ticketing and Travel Update – Air Tahiti Nui | Effective from January 26, 2021

 

Dear Colleagues / Ia Orana

Air Tahiti Nui has revised its policy regarding ticket reissuance, waivers and schedule changes for a variety of travel dates. Please see details below.

Flights between LAX and Paris (TN007/008) through March 31, 2021, have been cancelled due to government travel regulations in effect.

Flights between LAX-PPT are operating and have been since July 2020.

 

Air Tahiti, the domestic airline of French Polynesia, is a separate company from Air Tahiti Nui. If you have issued a separate ticket on their ticket stock/validation, CLICK HERE for their Commercial policy to follow.

 

 

Date Change and Ticketing:

 

LAX-PPT ROUTE For all tickets originally scheduled for travel 12 March 2020 – 27 March 2021, and impacted by a flight cancellation or schedule change may rebook as follows:

Application: LAX-PPT route.

 

  • New travel dates may commence on/before 31 May 2022.
  • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first.
  • Change fee and seasonality surcharge is waived.
  • Any tax difference must be collected.
  • Rebooking should be done in the original ticketed, booking class – if the original booking class (RBD) is not available, okay to rebook up to the next two higher classes (RBD) without surcharge. Note – must be in the same cabin. i.e. Economy cannot move to Premium, Premium cannot move to Business. Please call Air Tahiti Nui for flight inventory review.
  • If OAL on the same ticket as part of a through fare, rebook in the same RBD. Seasonality surcharges and higher RBD charges will apply.
  • Waiver: 2020LAX20087/COVID19 – enter in Endorsement box.
  • Original ticket fare rules apply for cancellation and refund.

 

 

LAX-AKL, LAX-CDG and NRT ROUTE - For all tickets originally scheduled for travel on these routes only and impacted by a flight cancellation may rebook as follows:

Application: LAX-AKL/SYD, LAX-CDG and PPT-TYO routes.

 

  • New travel dates may commence on/before 31 May 2022.
  • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first.
  • Change fee, reissue fee, seasonality surcharge, difference up to two RBDs waived.
  • Any tax difference must be collected.
  • Rebooking should be done in the original ticketed, booking class – if the original booking class (RBD) is not available, okay to rebook up to the next two higher classes (RBD) without surcharge. Note – must be in the same cabin. i.e. Economy cannot move to Premium, Premium cannot move to Business. Please call Air Tahiti Nui for flight inventory review.
  • If OAL on the same ticket as part of a through fare, rebook in the same RBD. Seasonality surcharges, taxes, YQ, RBD and higher RBD charges will apply.
  • Waiver: 2021LAX20026/COVID19 – enter in Endorsement box.

 

 

For all tickets issued 18 March 2020 – 31 March 2021, for travel 01 July 2020 and 30 June, 2021 and not impacted by a flight cancellation or schedule change may rebook as follows:

Application: All Air Tahiti Nui routes:

 

  • One date change, reissue fee is waived, and new travel commences by 31 December, 2021.
  • Must reissue the ticket prior to expiration or on before 30 June, 2021.
  • Rebooking must be done in the original ticketed, booking class.
  • Collect any additional taxes and high season/fare surcharges.
  • Apply 2020LAX20087/COVID19 – enter in Endorsement box.
  • Normal fare rules apply except: Min/Max stay and stopover conditions are waived.

 

 

Covid-19 Test, for tickets issued 18 March 2020- 31 March, 2021: In case of positive or late/incorrect test results for travel July, 2020-30 June 2021 & in case of confinement in country of origin:

 

  • Full refund is permitted, based on Denied Boarding Rules, upon submission of a copy of the Covid-19 test result/incorrect test to ATN.
  • Full refund due to confinement in country of residence.

 

 

Ancillary Items Purchased:

  • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability.
  • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable.

 

Note – Rules are subject to change as the situation evolves.

 

 

Change of Destination:

 

  • Permitted on TN operated flights only.
  • If fare/taxes are higher, collect and show new fare on reissued ticket.
  • If fare/taxes are lower, refund to pax via EMD-S DEPO and reissue the ticket with the applicable fare.
  • Waiver must be obtained from ATN and placed in the endorsement box of the new ticket.

 

 

For all tickets originally scheduled for travel 12 March 2020 -27 March 2021, and impacted by a flight cancellation or schedule change with travel on or after 01 January 2022:

Application: All Air Tahiti Nui routes, flight cancellation for travel commencing on or after 01 January 2022:

  • Original ticket fare rules apply.

 

 

 

Flight Schedules and Operations:

Air Tahiti Nui informs you that effective from March 18th, 2020 through March 31, 2021 the Company is not able to operate its normal flights between LAX and Paris and LAX and Auckland, New Zealand.  International travel and safety measures taken by the Presidency of French Polynesia, High-Commissioner of the French Republic in French Polynesia, as well as restrictions in the United States, New Zealand, Australia and the European Union, only allow residents entrance, quarantines and restriction of domestic and international flights.

LAX-Tahiti flight operations resumed from July 15th, 2020, subject to Government directives and entry conditions to French Polynesia.

During Covid-19, schedules are subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier.

 

 

Should you have any questions on this policy or about refunds please contact our Inside Sales Team below:

In response to Covid-19 and the State of California's "Stay-at-Home" order, to protect the health and safety of all, Air Tahiti Nui staff will be working from home--effective 04/08/2020. We are glad to still be available in assisting our partners (with the modified hours below).

 

For simple rebookings, new bookings, and ticketing information, please contact our Reservations Department at:

877-824-4846 or res.us@airtahitinui.com | Hours of operation: PDT, Monday-Friday 7:00 AM - 5:30 PM

 

For other questions or contract related inquiries, please contact our Inside Sales team.

 

Phone Number

Email

General Inside Sales

310-662-1860 x0

insidesales@airtahitinui.com

Fonda Wolf

310-662-1860 x224

Or

424-331-7124

Fonda.WOLF@airtahitinui.com

Bakole Luntumbue

310-662-1860 x238

Or

424-331-7138

Bakole.LUNTUMBUE@airtahitinui.com

Vincent Risbet

310-662-1860 x236

Or

424-331-7136

Vincent.RISBET@airtahitinui.com

 

Hours of operaton: PDT, Monday-Friday 9:00 AM - 5:30 PM

 

Wishing you well during these difficult times.

Very cordially,

Air Tahiti Nui

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MODIFICATION :
Possibilité de report du voyage pour un départ jusqu’au 30 juin 2021 ; 
Nouvelles dates de transport dans la même cabine et même itinéraire que le billet d’origine ; 
Pas de frais de modification / Pas de réajustement tarifaire (éventuelles différences de taxes à collecter)

Toute action de report doit être concrétisée avant l’expiration de la validité du billet et/ou plus tard le 30 septembre 2020
Réservation des nouvelles dates de transport dans le PNR d’origine*, en priorité dans la même classe de réservation que le billet initial.
Sinon, réserver dans la classe la plus basse disponible puis envoyer le PNR au service commercial dircom.fr@airtahitinui.com

REEMISSION : 
Réémission aux nouvelles dates de transport avant l’expiration de la validité du billet et/ou plus tard le 30 septembre 2020 ; 
Une fois l’itinéraire réservé demander IMPERATIVEMENT un WAIVER CODE à mentionner en ENDOS avant réémission au service commercial dircom.fr@airtahitinui.com
 

ANNULATION :
Frais applicables selon note tarifaire 

*Selon votre GDS, merci d’insérer le format suivant afin de garder votre PNR actif en attente des nouvelles dates de voyage :

AMADEUS RU 1A HK1 CDG 31MAY*COVID 19/P1
1 always indicate one seat
CDG your station
31MAY date until you want to keep PNR
COVID 19 free text
/P1 for individual PNR

NB : In individual PNR, associate RU entry with the first person in the PNR.
In group PNR without name, ad RU entry without associating it to a passenger name.

SABRE 0 OTH TN HK1 CDG 24AUG – COVID19 
1 Passenger number
CDG Return point
24AUG date until you want to keep PNR
COVID 19 free text

 

GALILEO RT.T/30SEP* COVID19
30SEP date until you want to keep PNR
COVID 19 free text