Covid-19 Flight and Rebooking Information – Air Tahiti Nui | Update: Friday, May 08th, 2020

Rebooking extended to on or before 31 May, 2022

 

Ia Orana

Dear Traveler, Dear Guest,

 

Here is the latest update on Air Tahiti Nui flights, schedule changes and rebooking of tickets as of November 30th, 2020.

 

Air Tahiti, the domestic airline of French Polynesia, is a separate company from Air Tahiti Nui. If you have issued a separate ticket on their ticket stock/validation, CLICK HERE for their Commercial policy.

 

Flight Schedules and Operations:

Air Tahiti Nui informs you that effective from March 18th, 2020 through March 31, 2021 the Company is not able to operate its normal flights between LAX and Paris and LAX and Auckland, New Zealand.  International travel and safety measures taken by the Presidency of French Polynesia, High-Commissioner of the French Republic in French Polynesia, as well as restrictions in the United States, New Zealand, Australia and the European Union, only allow residents entrance, quarantines and restriction of domestic and international flights.

LAX-Tahiti flight operations resumed from July 15th, 2020, subject to Government directives and entry conditions to French Polynesia.

During Covid-19, schedules are subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier.

 

For more information please refer to Air Tahiti Nui’s website or this link:

https://www.airtahitinui.com/us-en/french-polynesia-entry-requirements-air-tahiti-nui-flight-schedule-0

 

The schedule from January onwards is subject to change and all passengers must reconfirm their reservation at least 72 hours prior to departure, if not earlier.

 

Rebooking your flights:

LAX-PPT ROUTE - For all tickets originally scheduled for travel 12 March 2020 – 27 March 2021, and impacted by a flight cancellation or schedule change may rebook as follows:

  • New travel dates may commence on/before 31 May 2022.
  • Change fee is waived.
  • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first.
  • Rebooking must be in the original ticketed, booking class.
  • There may be an increase in tax or surcharge to be collected for the new travel dates.
  • Original ticket fare rules apply for cancellation and refund.
  • Please contact your travel professional or Air Tahiti Nui for more details. Seats may not be available on every flight and booking class restrictions apply.

 

LAX-AKL/SYD, LAX-CDG and PPT-NRT ROUTE - For all tickets originally scheduled for travel on these routes only and impacted by a flight cancellation may rebook as follows:

  • New travel dates may commence on/before 31 May 2022.
  • Change fee is waived.
  • Ticket must be reissued for new travel dates by 5 July 2021, or before ticket expiration -whichever comes first.
  • Rebooking must be in the original ticketed, booking class.
  • There may be an increase in tax or surcharge to be collected for the new travel dates.
  • Please contact your travel professional or Air Tahiti Nui for more details. Seats may not be available on every flight and booking class restrictions apply.

 

For all tickets issued 18 March 2020 – 31 March 2021, for travel 01 July 2020 and 30 June, 2021 and not impacted by a flight cancellation or schedule change may rebook as follows:

  • New travel may commence on or before December 31st, 2021.
  • Change fee is waived.
  • Tickets for the new travel date must be issued by June 30th 2021, or before ticket expiration—whichever come first.
  • Rebooking must be in the original ticketed, booking class.
  • There may be an increase in tax or surcharge to be collected for the new travel dates.
  • Normal fare rules apply except: Min/Max stay and stopover conditions are waived.
  • Please contact your travel professional or Air Tahiti Nui for more details. Seats may not be available on every flight and booking class restrictions apply.

 

Covid-19 Test, for tickets issued 18 March 2020- 31 March, 2021: In case of positive or late/incorrect test results for travel July, 2020-30 June 2021 & in case of confinement in country of origin:

  • Full refund is permitted, based on Denied Boarding Rules, upon submission of a copy of the covid test result/incorrect test to ATN.
  • Full refund due to confinement in country of residence.

 

Ancillary Items Purchased:

  • Ancillary products purchased on any itinerary are transferable to the new itinerary, subject to availability.
  • The refund of Ancillary items is tied to the type of ticket purchased. If the ticket is nonrefundable, Ancillary items are also nonrefundable.

 

 

Note – Rules are subject to change as the situation evolves.

 

 

Change of Destination:

 

  • Permitted on TN operated flights only.
  • If fare/taxes are higher, there may be an increase in tax or surcharge to be collected.
  • If fare/taxes are lower, a refund may be applicable.
  • Please contact your travel professional or Air Tahiti Nui for more details. Seats may not be available on every flight and booking class restrictions apply.

 

 

For all tickets originally scheduled for travel 12 March 2020 -27 March 2021, and impacted by a flight cancellation or schedule change with travel on or after 01 January 2022:

Application: All Air Tahiti Nui routes, flight cancellation for travel commencing on or after 01 January 2022:

  • Original ticket fare rules apply.

 

 

 

 

Air Tahiti Nui call center may be reached pdt, Monday – Friday, 7:00 AM - 5:30 PM at 1 877 824 4846 or by email at res.us@airtahitinui.com.

 

We sincerely apologize for this situation and look forward to seeing you onboard one of our flights in the near future.

 

Māuruuru roa

(Thank You)