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Physical distance
The sanitary measures adopted by Air Tahiti Nui and the airports actively contribute to limiting the spread of the virus. The specific measures to maintain physical distance in all waiting areas must be respected and include ground markings and signage. The contactless check-in counters are also designed to limit the risks.
Onboard face masks
Following the decision of the French and American authorities to lift the mask requirement for passengers on international flights to and from their territory, we inform you that as of May 16, 2022, the mask requirement is no longer applicable on flights operated by Air Tahiti Nui between Papeete, Los Angeles and Paris.
However, in accordance with the conditions defined by the New Zealand authorities, masks must still be worn on flights to and from Auckland for all passengers aged 12 years and over.
We remind you that each country and state define its own rules for wearing masks in their airports and public transport, and even in public places. You may be required to wear a mask upon arrival at the airport, depending on local health measures.
To find out the sanitary measures in effect in your country of departure, destination and transit, we recommend that you check with the official websites before your departure.
Sanitary kit
Air Tahiti Nui provides its customers with a health kit including 2 surgical masks, a bottle of hydroalcoholic gel and disinfectant wipes.
To ensure proper hygiene in airports, hydroalcoholic gel dispensers are also available throughout your journey.
Reinforced cleaning and disinfection measures
The hygiene on board is at the center of our priorities. The procedure for cleaning and disinfecting our devices is reinforced at the start and at the finish of each route, using specific measures against the coronavirus. Thorough cleaning of our cabins and strict sanitary rules imposed on our various suppliers also allow us to limit the risks of contamination via our equipment and services on board.
During the flight, our crews are taking care of the cabins, with more frequent cleaning of all common areas using a specific disinfectant. Passengers are requested to limit their movements on board as much as possible in order to maintain physical distance and the cleanliness of the cabins.
Cabin air filtration
Our latest generation 787-9 Dreamliner aircrafts are equipped with a high-performance air filtration system, effective for removing particles, bacteria and viruses. The cabin air flow does not circulate from one row to the other, and the air is renewed every 2 to 3 minutes.
This system is equipped with filters identical to those employed in hospitals and manage to capture and block up to 99.995% of bacteria and viruses in the cabin. This air purification system guarantees a significant reduction in the risk of contamination by air on board. However, to avoid any risk, we ask our passengers to wear a mask for the entire duration of the flight.
Simplified on-board services
The on-board catering offer has been simplified in order to limit contact. The aperitif and meal services are combined. Meals are provided in a single passage in all travel classes and concentrated in a single tray service, including desserts for Business class. The choice of wines and drinks is also reduced with the same purpose: limiting interactions and serving time.
For the same purpose, the magazines on board are removed, excluding the safety sheet, modified for single use only. However, a selection of press and magazines, in-flight magazines and meal service menus can be viewed on our on-board entertainment system.
The duty-free service on board is suspended. However, this service remains available at the airport shop upon your arrival in Tahiti.
If you have any questions, do not hesitate to contact our Air Tahiti Nui call center, which may be reached PDT, Monday – Friday, 6:00AM-5:30PM PDT & Saturday - Sunday 9:00AM-2:00PM PDT, at +1 (877)-824-4846 or by email at res.us@airtahitinui.com.
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