Resuming our flights is essential for the Polynesian economy and for our families. Despite this, Air Tahiti Nui is aware of the importance of protecting the Polynesian islands from the COVID-19 epidemic. Your well-being and security are therefore at the centre of our priorities more than ever before. We collaborate with health authorities, airports, and suppliers to observe these commitments throughout your journey.
The sanitary measures adopted by Air Tahiti Nui and the airports actively contribute to limiting the spread of the virus. The specific measures to maintain physical distance in all waiting areas must be respected and include ground markings and signage. The contactless check-in counters are also designed to limit the risks.
Passenger boarding will be progressive. Depending on the infrastructure of the departure airport, we will commence passenger boarding from the front of the aircraft to the rear, or from the rear of the aircraft to the front. We are also sequencing the boarding by calling each row of seats and thus avoiding passengers waiting in the aisles.
Masks are compulsory for everyone at the airport. The wearing of a mask is required at airports and on board, for the duration of the flight for all passengers, excluding children under 11 years. Failure to comply with this measure on board is considered an offense and will be subject to penalty. All our crew on board and on the ground are also equipped with surgical masks.
Air Tahiti Nui provides customers with a health kit including 2 surgical masks, a bottle of hydroalcoholic gel and disinfectant wipes.
To ensure proper hygiene in airports, hydroalcoholic gel dispensers are also available throughout your journey.
Cleaning and disinfection measures
The hygiene on board is at the centre of our priorities. The procedure for cleaning and disinfecting our devices is reinforced at the start and at the finish of each route, using specific measures against the coronavirus. Thorough cleaning of our cabins and strict sanitary rules imposed on our various suppliers also allow us to limit the risks of contamination via our equipment and services on board.
During the flight, our crew are taking care of the cabins, with more frequent cleaning of all common areas using a specific disinfectant. As an example, our bathrooms are cleaned every 30 minutes. Passengers are requested to limit moving around the cabin as much as possible in order to maintain physical distance and the cleanliness of the cabins.
Cabin air filtration
Our latest generation 787-9 Dreamliner aircraft are equipped with a high-performance air filtration system, effective for removing particles, bacteria and viruses. The cabin air flow does not circulate from one row to the other, and the air is renewed every 2 to 3 minutes.
This system is equipped with filters identical to those employed in hospitals and manage to capture and block up to 99.995% of bacteria and viruses in the cabin. This air purification system guarantees a significant reduction in the risk of contamination by air on board. However, to avoid any risk, we ask our passengers to wear a mask for the entire duration of the flight.
Hygiene on board
Simplified on-board services
The on-board catering offer has been simplified to limit contact. The aperitif and meal services are combined. Meals are provided in a single passage in all travel classes and concentrated in a single tray service, including desserts for Poerava Business class. The choice of wines and drinks is also reduced with the same purpose: limiting interactions and serving time. Finally, the choice of special meals is also limited to facilitate the service on board.
For the same purpose, the magazines on board have been removed, excluding the safety card - modified for single use only. However, a selection of press and magazines, in-flight magazines and meal service menus can be viewed on our entertainment system. The duty-free service on board is suspended. However, this service remains available at the airport shop upon your arrival in Tahiti
Mandatory health measures and entry requirements for French Polynesia
The current regulations for entry to French Polynesia require that each traveller:
- Proof of a negative Covid-19 test (SARS-CoV-2 RT-PCR virus genome only) carried out within three days prior to their international air departure. The results of this test must be negative and the medical document confirming this, issued by a Doctor, Hospital or Medical Clinic must be presented to airline staff at check-in prior to boarding the flight to French Polynesia for all passengers aged 6 years and over. To ease the check-in procedures, we encourage you to upload your test results in advance via our online COVID-19 form.
- A traceability form distributed during the flight must be completed. We recommend that you retain a printed copy with your travel documents.
- Complete a Sanitary Entry Form via the Electronic Travel Information System (ETIS). A printed copy of the approval must be shown to the airline at check-in. This is a statement of commitment to follow sanitary measures and reporting to the authorities of any symptom of COVID-19 that may occur during your stay (cough, fever, difficulty to breathe, loss of taste, loss of smell). More information can be found on the Tahiti Tourisme website.
- Travel insurance for anyone who does not possess French nationality. If the insurance does not cover costs in the event of a pandemic, including any event associated with COVID-19 infection, you must agree to cover any health costs incurred in French Polynesia.
- In addition to the above, a temperature check will be taken at check-in for the flight to ensure the passenger temperature is below 38°C
If you fail to comply with any of the above mandatory health measures, you will not be allowed to board the aircraft.
Important COVID-19 testing in French Polynesia
- Random controls will be carried out upon arrival in French Polynesia by Health Department staff to check that the test taken is acceptable.
- In addition to the test required prior to departure, a self-administered test provided by the French Polynesian authorities, must be carried out on the fourth day after arrival in French Polynesia. An envelope containing the test equipment will be given to each traveller aged over six (6) years of age upon arrival at Faa'a International Airport. The test consists of an oral and nasal swab, to be self-performed on the date shown on the envelope containing the self-test kit. Instructions and an information note are also provided. A video explaining the process can be viewed here.