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Policy for ticket amendment / cancellation

Air Tahiti Nui ticket amendments due to COVID-19

To assist passengers impacted by the Government imposed travel restrictions related to COVID-19, Air Tahiti Nui will apply the following travel amendment policy for tickets issued on Air Tahiti Nui (244-TN) tickets.  For tickets issued by other airlines please contact the airline concerned.

If the original booking was created and ticketed by a Travel Agent or Online Travel Agent please contact the original ticketing agent to assist with the booking amendment.  For bookings made direct with Air Tahiti Nui or on our website at www.airtahitinui.com please contact the airline directly on one of the following numbers.

  • New Zealand:  +64 (9) 869 6840
  • Australia: +61 (2) 906 189 09

 

1.  Applicable to the following Air Tahiti Nui ticketed itineraries

PPT-AKL ticketed itineraries for travel between 12 March and 31 August 2020

PPT-NRT ticketed itineraries for travel between 12 March and 30 September 2020

All other ticketed itineraries for travel between 12 March and 15 July 2020

 

Change of travel date for the same itinerary is permitted at no charge, subject to availability.  No additional collection is needed for a change in season.  Where the original booking class is not available please ask your booking agent to contact the airline for instruction on booking class flexibility. 

A change of ticketed itinerary is also permitted however any fare differential must be collected. 

Rebooking and ticket reissue are required on/before 30 September 2020.  

All travel must be completed on/before 31 December 2021. 

Flight no-show is not permitted.  For ticket cancellation the original booking condition will apply.

 

 

2. Book with confidence

To help alleviate the uncertainty international travellers are experiencing, Air Tahiti Nui has introduced a ticket amendment flexibility policy for any new ticket issued between 10 June and 30 September 2020 for any travel on the dates/routes noted below.

- Travel between PPT and NRT on/after 01 October 2020
- Travel between PPT and AKL on/after 31 August 2020
- All other routes on/after 01 July 2020 

 

If a passenger wants to change a booking ticketed during the stated ticketing/travel period, they may change without penalty, subject to availability in the original booking class on the same itinerary (or change of origin/destination), to another travel date on/before 31 December 2021.

 

The booking can also be refunded without penalty under the following circumstances.  For all other instances the original fare condition will apply.

- Quarantine is required at the country of residence of the passenger
- Borders are closed at the transit airport
- Quarantine is required in French Polynesia.

 

Air Tahiti Nui apologises for any inconvenience caused by these modifications.