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Policy for ticket amendment / cancellation

Air Tahiti Nui ticket amendments due to COVID-19

To assist passengers impacted by the Government imposed travel restrictions related to COVID-19, Air Tahiti Nui will apply the following travel amendment policy for tickets issued on Air Tahiti Nui (244-TN) tickets issued in Japan.  For tickets issued by other airlines please contact the airline concerned.

If the original booking was created and ticketed by a Travel Agent or Online Travel Agent please contact the original ticketing agent to assist with the booking amendment.  For bookings made direct with Air Tahiti Nui or on our website at www.airtahitinui.com please contact the airline directly.

 

1.  For tickets impacted by a flight cancellation between Tahiti and Narita

Air Tahiti Nui will apply the following travel amendment policy for tickets issued on Air Tahiti Nui (244-TN) tickets, for a flight scheduled to operate between 12 March and 26 March 2022 that has been cancelled.

Change of travel date for the same itinerary is permitted at no charge, subject to availability in the original booking class.  No additional collection is needed for a change in season except when another airline is included in the flight itinerary, but the difference tax/surcharge will be collected.  Where the original booking class is not available please ask your booking agent to contact the airline for instruction on booking class flexibility. 

A change of ticketed itinerary is also permitted however any fare/tax/surcharge differential must be collected.  The fare/tax surcharge differential must also be collected where a higher fare is chosen or a change in passenger age requires a change in fare type.

Rebooking and ticket reissue are required on/before 05 April 2022, or before the ticket expiry date, whichever is earlier. 

The new travel date must be scheduled by 27 March 2023.

Flight no-show is not permitted.  For ticket cancellation the original booking condition will apply.

 

 

2. Voluntary ticket amendments for new bookings made in Japan not affected by a flight cancellation - book with confidence

To help alleviate uncertainty, and to assist passengers impacted by a Government imposed travel restriction related to COVID-19, Air Tahiti Nui has introduced a ticket amendment policy for any ticket issued in Japan between 18 March 2020 and 31 December 2021 for travel between 01 July 2020 and 31 December 2021 where the passenger voluntarily chooses to change their travel plans.   Examples where this policy would apply include:

- If quarantine is required at the country of residence of the passenger.
- If borders are closed at the transit airport.
- If quarantine or lockdown is required in French Polynesia.
- Where a passenger cannot travel due to a positive COVID-19 test taken within 3 days of flight departure
- Where a passenger has tested positive for COVID-19 during their stay in French Polynesia

 

If a passenger wants to change a booking ticketed during the stated ticketing/travel period, they may change once without penalty, subject to availability in the original booking class on the same itinerary (or change of origin/destination). The new travel date must be scheduled by 31 December 2022. Where a higher fare is selected, or a change in passenger age requires a change in fare type, the fare difference must be collected.  For all other instances the original fare condition will apply.
The ticket must be reissued on/before 05 May 2022 or before ticket expiration if more restrictive. For ticket cancellation please contact your booking agent. 

 

Air Tahiti Nui apologises for any inconvenience caused by these modifications.