FAQ regarding your reservation

Book a new flight: to plan your next trip, we offer you flexibility - for any reservation made between March 23 and September 30, 2020, the date changes will be free for trips whose departure is scheduled before December 31, 2021 included.

We invite you to contact the agency or the airline issuing your ticket for the modification or cancellation of your reservations. As our partners have their own reservation systems, we do not have access to them.
Air Tahiti Nui may modify tickets whose numbers begin with 244.

Example: For a Papeete Auckland Sydney ticket, issued by Air Tahiti Nui from beginning to end, may be entirely modified by Air Tahiti Nui.
In the case of a Papeete Auckland Sydney ticket whose Papeete Auckland section is issued by Air Tahiti Nui and the Auckland Sydney connection issued by another agency or airline, only the Papeete Auckland ticket may be modified by Air Tahiti Nui . The modification of the connection must be made by the issuing agency.

The reimbursement is subject to the pricing conditions indicated on the electronic ticket.
For any ticket purchased between March 17, 2020 and September 30, 2020, the ticket is eligible for a refund, subject to the airfare rules cancellation fees.

If your flight is cancelled, you will be re-booked on another Air Tahiti Nui when possible.

The refund is subject to the fare conditions specified on the e-ticket.

In case your ticket is refundable, you will get a refund without penalty fees.

If your ticket is non-refundable, issued before March 16, 2020 for a trip scheduled between March 18 and June 30, 2020, you have the option to change it without penalty or change fees, and subject to booking class availability. Where the original booking class is not available the booking agent should contact the airline for instruction .  The trip must take place in the same cabin and on the same itinerary. The new travel date must be scheduled by December 31, 2021. You have until September 30, 2020 to make this change.

If your ticket is non-refundable and issued before March 16, 2020 for a trip scheduled between May 01  and May 31, 2020, you have the option to change it without penalty or change fees and within the limit of available seats in the same fare range as your original ticket on the new travel date. The new travel date must be scheduled by December 31, 2021.

For any ticket from/to the 17 countries on the list below* issued before March 16, 2020 and for a trip scheduled before June 30, 2020, you have the option to change it without penalty or change fees and within the limit of available seats in the same fare range as your original ticket on the new travel date. The new travel date must be scheduled by December 31, 2021.

*China, Cambodia, Hong Kong, India, Japan, Macau, Malaysia, Nepal, Vietnam, South Korea, Singapore, Sri Lanka, Taiwan, Thailand, Philippines, Italy, Iran

The refund is subject to the fare conditions specified on the e-ticket.

In case your ticket is refundable, the ticket is eligible for a refund, subject to the airfare rules cancellation fees.

If your ticket is non-refundable, issued before March 16, 2020 for a trip scheduled between March 18 and June 30, 2020, you have the option to change it without penalty or change fees, and subject to booking class availability. Where the original booking class is not available the booking agent should contact the airline for instruction.  The trip must take place in the same cabin and on the same itinerary. The new travel date must be scheduled by December 31, 2021. You have until September 30 to make this change.

The refund is subject to the fare conditions specified on the e-ticket.  Where your ticket is refundable, the ticket is eligible for a refund, subject to the airfare cancellation fee conditions.
If your ticket is non-refundable, date change flexibility is offered on selected tickets.  Please refer to the question 'I want to change the date of departure for a later date, what are the deadlines?'

If your ticket was issued before March 16, 2020 and your trip is scheduled between March 18 and June 30, 2020, you have the option to change it without penalty or change fees, and subject to booking class availability. Where the original booking class is not available the booking agent should contact the airline for instruction. The trip must take place in the same  cabin and on the same itinerary. The new travel date must be scheduled by December 31, 2021. You have until September 30 to make this change.

For any ticket from/to the 17 countries in the list below* issued before March 16, 2020 and for a trip scheduled before June 30, 2020, you have the option to change it without penalty or change fees and within the limit of available seats in the same fare range as your original ticket on the new travel date. The new travel date must le be scheduled by December 31, 2021.

*China, Cambodia, Hong Kong, India, Japan, Macau, Malaysia, Nepal, Vietnam, South Korea, Singapore, Sri Lanka, Taiwan, Thailand, Philippines, Italy, Iran

If your ticket was issued before March 16, 2020 and your trip is scheduled between March 18 and June 30, 2020, you have the option to change it without penalty or change fees, and subject to booking class availability. Where the original booking class is not available the booking agent should contact the airline for instruction. The trip must take place in the same travel cabin and on the same itinerary. The new travel date must be scheduled by December 31, 2021. You have until September 30 to make this change.

If your ticket was issued before March 16, 2020 and your trip is scheduled between March 18 and June 30, 2020, you have the option to change it without penalty or change fees, and subject to booking class availability. Where the original booking class is not available the booking agent should contact the airline for instruction. The trip must take place in the same cabin and on the same itinerary. The new travel date must be scheduled by December 31, 2021. You have until September 30 to make this change.

For any ticket from/to the 17 countries in the list below* issued before March 16, 2020 and for a trip scheduled before June 30, 2020, you have the option to change it without penalty or change fees and within the limit of available seats in the same fare range as your original ticket on the new travel date. The new travel date must le be scheduled by December 30, 2021.

*China, Cambodia, Hong Kong, India, Japan, Macau, Malaysia, Nepal, Vietnam, South Korea, Singapore, Sri Lanka, Taiwan, Thailand, Philippines, Italy, Iran

Our teams pay close attention to respecting and maintaining hygiene on board the aircraft. A preventive disinfection process is specially implemented as part of COVID-19, which is in addition to the usual already very effective cleaning measures. Also, our 787 Dreamliner are equipped with an ultra-efficient air filtration system that eliminates particles, bacteria and viruses from circulating in the cabins. Passengers at risk (symptomatic carriers of the virus) who may represent a risk of spread are screened at departure of our flights. This specific health detection procedure is organized by our company in Paris-CDG, Los Angeles and Auckland-NZ. A simplified detection form and dedicated medical staff are in place.

To obtain a reservation on one of the flights operated by Air Tahiti Nui, you can purchase a ticket online on our website up to 3 hours before the departure of the desired flight.

For any last-minute reservation modification, we invite you to contact Air Tahiti Nui.

We invite you to consult our booking engine to find dates, timetables and airfares.