Frequently Asked Questions

Find general information about Air Tahiti Nui including information on customer service, contacting an office, and more.


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It is strictly prohibited to smoke on Air Tahiti Nui flights. This includes electronic cigarettes.

Your baggage allowance is shown on your E-Ticket.
Checked baggage allowance policy is :
Economy Moana class : 1 piece up to 23 kg
Business Poerava class : 2 pieces up to 32 kg each
Maximum linear dimensions (length + width + height) of 158 cm (62") in both classes.
In Economy Moana class, heavier bags up to 32 kg (70 lbs) may be accepted for carriage at Air Tahiti Nui's discretion, and will be subject to additional charges.

Always print out and carry a copy of your electronic ticket with you. In some destinations, authorities may require proof of travel.

An electronic ticket or "e-ticket" facilitates your entire travel experience. It makes it easy and safe because all of your booking and ticket details are held electronically. If you were to lose your e-ticket receipt, you can go online and print another one.

A baggage irregularity report must be completed in writing by the passenger upon arrival or within 7 days of flight arrival, at the baggage service claim at the respective airport for any delayed, lost or damaged check baggage.
For damaged claims, the damaged article(s) are required to be inspected by Air Tahiti Nui or its representative personnel at the time of the claim.

Information you exchange with us online is treated securely and protected by using the internationally accepted and industry standard powerful encryption technology (128 bit secure socket layer, SSL).
Please note that the credit card used to purchase the tickets may be required to be presented at time of check-in.