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Policy for ticket amendment / cancellation

Air Tahiti Nui ticket amendments due to COVID-19

Updated 15 September 2020

 

1. For tickets impacted by a flight cancellation

Air Tahiti Nui will apply the following travel amendment policy for tickets issued on Air Tahiti Nui (244-TN) tickets, for a flight scheduled to operate between 12 March 2020 and 23 March 2021 that has been cancelled.

Change of travel date for the same itinerary is permitted at no charge, subject to availability.  No additional collection is needed for a change in season.  Where the original booking class is not available please ask your booking agent to contact the airline for instruction on booking class flexibility.  A change of ticketed itinerary is also permitted however any fare differential must be collected. 

Rebooking and ticket reissue are required on/before 15 January 2021, or before the ticket expiry date, whichever is earlier.   

All travel must commence on/before 31 December 2021

Flight no-show is not permitted.  For ticket cancellation the original booking condition will apply.

 

For tickets issued by other airlines please contact the airline concerned.  If the original booking was created and ticketed by a Travel Agent or Online Travel Agent, please contact the original ticketing agent to assist with the booking amendment.  For bookings made direct with Air Tahiti Nui, or on our website at www.airtahitinui.com, please contact the airline directly on one of the following numbers.

  • New Zealand:  +64 (9) 869 6840
  • Australia: +61 (2) 906 189 09

 

2. New bookings - travel with confidence

To help alleviate uncertainty, and to assist passengers impacted by a Government imposed travel restriction related to COVID-19, Air Tahiti Nui has introduced a ticket amendment policy for any ticket issued between 18 March and 30 September 2020 for travel between 01 July and 31 December 2020.   Examples where this policy would apply include:

- If quarantine is required at the country of residence of the passenger.
- If borders are closed at the transit airport.
- If quarantine is required in French Polynesia.

If a passenger wants to change a booking ticketed during the stated ticketing/travel period, they may change once without penalty, subject to availability in the original booking class on the same itinerary (or change of origin/destination), to another travel date on/before 31 December 2021.  The ticket must be reissued on/before 15 January 2021. The booking can also be refunded without penalty.  For all other instances the original fare condition will apply.

 

 

Air Tahiti Nui apologises for any inconvenience caused by these modifications.